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Policies and Protocols

Tovah's Tutoring Company Ltd ® feels it is important that learners and staff members are kept safe at all times.

This is why there are carefully conducted processes and protocols put in place.

online tutoring policies from Tovah's Tutoring Company a real qualified teacher

Online Tuition

Terms and Conditions

Communication:
It is encouraged that all online tutors interact with parents as a first point of contact via email, phone and any social media platforms. Online tutors will not seek communication with students through student contact details unless parents have encouraged this.

Parent/caregiver, student and tutor interactions must stick strictly to professional standards. This is to ensure the safety of all parties. It is important to discuss only matters to do with the student's education and tuition scheduling, when communicating outside of online tutorial sessions. 

Resources:

All online tuition resources are to be available for student use during the tutorials. It is a breach of Copyright to distribute material to others without the consent of Tovah's Tutoring Company Ltd.

Mature themes:

All online tuition resources are at the NZ Curriculum content level. Any material or mature themes that may be of concern to the online tutor will be either discussed with the student prior to their online tuition time or presented to the parent/caregiver prior to use. 

Payment and refunds:

Payment must occur before the online tutorial has commenced.

An administration and planning fee of $20 will occur with any refund request.

No online tuition refunds will be given between October and December as this is a busy season for NCEA exam preparation and limited spaces apply. 

Any late cancellations upon the day of the tutorial will incur a $20 late cancellation fee. When informing us of late cancellations, make sure you phone, text or email the manager. Tutors have the right to cancel and/or discontinue any further tuition with anyone based on late cancellations, payment complications, and/or behavioural issues.

Safety:

It is at the discretion of the student and online tutor/staff member to determine if they would like to use their video camera during an online tutorial. If any occupants feel uncomfortable or unsafe online it is encouraged to address this with the manager.
All online tutorials can be attended with parental guidance. 

All online tutors are advised that online tutorials will occur only in public areas of the online tutor's house, if an office is not available. Public area is defined as a place where others can occupy such as a dining room or lounge. 

If a student or caregiver shows signs of or presents us with information which impinges on the safety of the student and/or their environment, it is at our discretion to inform appropriate authorities. 

Live recording:

If live recording or photographic evidence needs to take place, all participants of the online tutorial will be informed at the beginning of the online tutorial. The use of live recording and photographic evidence can be used to (but limited to) demonstrate online teaching practice for registration, promotional material, and/or educational notes.

Official Online Tutor Employment Policies and Protocol documentation and Health and Safety policies are available upon request.

Region, city and town specific tutors:

When identifying online tutors specific to a region, town or city, on a variety of webpages within this website, they may or may not operate from this specific region, city or town. Identifying them in this way means that they are able to support the needs of students living in this region, city and/or town. For example, but not limited to, Auckland tutors, Morrinsville tutor. All online tutors tutor students online at all times and are available for any high school student within New Zealand.

Jobseeker Tutorials and mentoring for CV and Cover Letter Development

Terms and Conditions

Communication:

With regards to any Jobseeker support tutorials, it is encouraged that all online tutors and in person tutors interact with the school and/or parents as a first point of contact via email, phone and any social media platforms. Online tutors and in person tutors will not seek communication with clientele if under 18 years old through their student contact details unless the school or parents have encouraged this.

CV and Cover Letter Resources:

All resources are to be available for students use during the online tutorials and in person tutorials. It is a breach of Copyright to distribute material to others without the consent of Tovah's Tutoring Company Ltd. This is only applicable if a Jobseeker tutorial occurs.

Printing and administrative costs may apply.

Travel, Payment and refunds:

Payment must occur before the product is developed and/or distributed to the client.

An administration and labour fee of $20 will occur with any refund request, if the product has been in the process of development. Further costs will apply if bulk printing has occurred.

On the event that a Jobseeker tutorial occurs outside of Te Awamutu, refunds for flight fares, accommodation and transportation will be dependent on each company's policies.

Safety and Confidentiality:

All Jobseeker tutorials must be in a public area. If any occupants feel uncomfortable or unsafe during the tutorial it is encouraged to address this with the manager. For Health and Safety reasons, all staff members are encouraged not to be alone with a learner under the age of 18 years. Public area is defined as a place where others can occupy such as a dining room or lounge.
All confidential information will be kept on file for GST and Tax purposes. It will be deleted when applicable to do so. No confidential information will be passed on to anyone else unless advised in a written email by the person whose confidential information this pertains to requests it. This may include, but not limited to, distributing drafts and final products to another email address, developing a CV and/or Cover Letter on behalf of someone else.

Live recording:

If live recording or photographic evidence needs to take place, all participants involved in this process will be informed before it takes place. The use of live recording and photographic evidence can be used to (but limited to) demonstrate teaching practice for registration, promotional material, and/or educational notes.

Online CV and Cover Letters development and Jobseeker tutorials 

Terms and Conditions

Developing CV and Cover Letters for clientele is a 100% online process.

 

Payments and Refunds:

Payment must occur before the product is developed and/or distributed to the client.

An administration and labour fee of $20 will occur with any refund request, if the product has been in the process of development.

As the drafting process is the way in which clients can communicate their satisfaction or lack of satisfaction of a product and have any issues remedied during this process, no refunds will occur once the drafting process has been made. It is the developer's objective to provide quality service and will communicate with the client to do so. Effective communication is actively listening to the client's suggested edits and endeavouring to accommodate this into the draft product. This is done via text, phone call or email. If there is a dispute or a customer is not satisfied with any edits after 5 drafting processes, then the developer has a right to seek advice from another professional outside of the company, in good faith, to remedy the situation.

 

Safety and Confidentiality:

All confidential information will be kept on file for GST and Tax purposes. It will be deleted when applicable to do so. No confidential information will be passed on to anyone else unless advised in a written email by the person whose confidential information this pertains to requests it. This may include, but not limited to, distributing drafts and final products to another email address, developing a CV and/or Cover Letter on behalf of someone else.

Design and Development:

Standard CV:

All Standard CV purchases come with three edits. Any additional edits needed may be charged by the hour. Standard CV items are structured in a basic format and may include professional colloquialisms suitable for certain professions.

Draft and final copies are development in PDF formats. Further charges may apply for original copies in Word Document format.

Freedom of design is limited to the change of font and title names. All Standard CV design and layout options are strictly as seen in the examples provided on our 'CV and Cover Letter' webpage.

Deluxe CV:

All Deluxe CV purchases come with three edits. Any further edits needed may be charged by the hour. 

Freedom of design is limited to the change of title names, as well as, font and background colour. All design and layout options are strictly as seen in the examples provided on our 'CV and Cover Letter' webpage.

There is no original copy to purchase. All Deluxe CV's are only available in PDF, Png and Jpeg formats.

Professional Writing

Terms and Conditions

Developing Professional Writing Documentation is a 100% online process.

 

Payments and Refunds:

Payment must occur before the product is developed and/or distributed to the client.

An administration and labour fee of $20 will occur with any refund request, if the product has been in the process of development.

As the drafting process is the way in which clients can communicate their satisfaction or lack of satisfaction of a product and have any issues remedied during this process, no refunds will occur once the drafting process has been made. It is the developer's objective to provide quality service and will communicate with the client to do so. Effective communication is actively listening to the client's suggested edits and endeavouring to accommodate this into the draft product. This is done via text, phone call or email. If there is a dispute or a customer is not satisfied with any edits after 5 drafting processes, then the developer has a right to seek advice from another professional outside of the company, in good faith, to remedy the situation.

 

Safety and Confidentiality:

All confidential information will be kept on file for GST and Tax purposes. It will be deleted when applicable to do so. No confidential information will be passed on to anyone else unless advised in a written email by the person whose confidential information this pertains to requests it. This may include, but not limited to, distributing drafts and final products to another email address, developing other professional pieces of writing on behalf of someone else.

Tovah's Tutoring Company Ltd is not responsible for whether you provide accurate and truthful information. Providing inaccurate and misleading information for a professional document is illegal and may be classed as defamation. 

I will not contribute or include images, videos or multimedia within the professional piece of writing, due to copyright laws, unless proof of permission is provided. Once the piece of writing is transferred it is at your own discretion whether you include your own images, videos or multimedia. Tovah’s Tutoring Company Ltd encourages that you follow Copyright Laws accordingly and receive permission to include material that may require permission of the individual(s) or parental consent.

Design and Development:

Resignation Letter, Complaint Letter, Application, Funding Application and/or Work Email:

All professional writing under this category purchased come with three edits. Any additional edits or alterations needed will be charged according to my current hourly rates. Each professional piece of writing is structured in a basic format and may include professional colloquialisms suitable for certain professions.

Draft and final copies are development in PDF formats. Further charges may apply for original copies in Word Document format.

Freedom of design is limited to the change of font and title names. The use of Canva or other online applications may be used.

Blog, social media and/or email notices:

All professional writing under this category purchased come with three edits. Any further edits or alterations will be charged according to my current hourly rates. Freedom of design is included within the initial three edits. 

There is no original copy to purchase. All blog, social media posts and email notices are only available in PDF, Png, mp4 and Jpeg formats, where applicable. The use of Canva or other online applications may be used.

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